VSAT Caribbean Helpdesk and Customer Service 

VSAT Caribbean
 Enterprise Satellite Communications
  COST EFFECTIVE INNOVATIONS

  VSAT Service Coverage
  Puerto Rico, USA, The Caribbean & South America

  7 x 24 x 365 Network Monitoring and Support

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Customers and Partners Helpdesk      

We Speak English and Spanish        

When Terrestrial Communications Fail, We Prevail !

With a Multimillionaire Investment, VSAT Caribbean owns and operates a state-of-the-art satellite HUB with pure End-To-End IP Networking Capabilities.
All the facilities: The HUB, the Network Operation Center (NOC) and Satellite Teleport are located in Puerto Rico.

Tel. 787-961-2011

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VSAT Caribbean is a Full Service Enterprise

Click to Access the Customers and Partners Helpdesk and Support Center

We provide network services, operations, backhaul management, engineering, call center and field services.

We are committed  to "World Class" practices and procedures that make us the choice service provider. Our customers and our employees are the secrets of our success. We treat them fairly, honestly and with respect. We take the time to understand our customer's needs and then we complete projects in a professional and timely manner.
 
          Our Services and Support Programs include:
 

  • Service Level Agreement (SLA) that guarantee uptime and mean-time-to-restore service for critical applications.

  • Managed Network Services, all clients earth stations, are monitored and status reported to our NOC, eight (8) times per second.
    End-to-End Management, from the VSAT Caribbean Global IP Network to the managed satellite router on your premises.

  • 24x7 customer support, technical assistance and proactive monitoring.

  • We configure and implement our Global Managed Services to your specifications.

  • Full Escalation Procedure that ensure to the communication from our technical to management staff.

  • Full Cover Plan that guarantee your investment 100%. On-site maintenance/repair/replacement services that covers all earth station components:
    Satellite-router, LNB, amplifier, cables and connectors.

  • Firewall protection, bringing all data through our master hub facility firewalls before sending it through to the corporate remote sites or the public Internet.

  • Network Operations Center Support (NOC) is capable of identifying and resolving problems from the router or last mile to corporate backhauls.

  • Professional  Installation Service performed by company-managed, enterprise-grade installation crews

  • Wide variety of access speeds, methods and options.

  • Integrated Solutions, multiple products and services are combined into one turnkey offer to consolidate contracting, commitment, billing,
    volume pricing and life-cycle management.     

  • Helpdesk and On-Line Customer Service portal with access to servicing, reporting and tools.

TECHNOLOGY APPLICATIONS AND SOLUTIONS

  Internet / Frame           SCADA            Communications           WAN          ATM & Branches        SCADA             Government                Police           OTB & Casinos      Point of Sales          Homeland
 Relay & Backups    Power Authority        Remote Sites          Corporate             Banking       Seismic Stations   Defense & Offices          Stations         Slots Monitoring     & Credit Cards            Security

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 VSAT Caribbean Helpdesk and Customer Service